Refund Policy

At Nexis Global, we strive to provide reliable and professional chauffeur services. This Refund Policy outlines the conditions under which refunds may be issued for bookings and services.

 

 

Eligibility for Refunds

 

Refunds may be considered under the following circumstances:

 

• A booking is cancelled within the applicable cancellation window outlined in our Terms & Conditions

• Nexis Global is unable to provide the confirmed service due to internal reasons

• Duplicate or erroneous charges are confirmed by our billing team

 

Refunds are issued at the discretion of Nexis Global and are subject to service type, booking location, and timing.

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Non-Refundable Situations

 

Refunds will not be issued in the following cases:

 

• No-shows or failure to appear at the scheduled pickup location

• Late cancellations outside the permitted cancellation window

• Delays caused by traffic, weather, road conditions, flight delays, or other circumstances beyond our control

• Changes in travel plans after service has commenced

• International bookings where services have already been confirmed with third-party partners (unless otherwise stated)

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Partial Refunds

 

Partial refunds may be issued when:

 

• Services are shortened or modified after booking confirmation

• Waiting time, route changes, or additional services affect the final charge

• Only a portion of the service is impacted

 

Any partial refund will be calculated based on services actually provided.

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International Bookings

 

For international chauffeur services, refund eligibility may vary based on local partner policies. Once an international booking is confirmed, refunds may be limited or unavailable. Nexis Global acts as a booking coordinator and cannot guarantee refunds for services delivered by third-party partners.

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Refund Processing

 

Approved refunds will be issued to the original payment method used at the time of booking. Processing times may vary depending on the payment provider, but refunds are typically completed within a reasonable timeframe.

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How to Request a Refund

 

Refund requests must be submitted in writing and include:

 

• Booking reference number

• Service date

• Reason for the refund request

 

Requests can be sent to:

Email: admin@nexisglobal.ca

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Policy Updates

 

Nexis Global reserves the right to modify this Refund Policy at any time. Updates will be posted on our website and will apply to future bookings.